EXPERIENCE
Project Manager/ Atlassian Administrator
As part of the Data & Analytics (D&A) team at CU Boulder, I coordinate work amongst different groups for continuity and effectiveness. This effort includes administering our Atlassian Suite of products for D&A - managing permissions, user access, configurations, and automations for Confluence, Jira Service Management, and Jira Software.
Aug 2022 - present
Project Management Coordinator
Reporting to the Project Management Office (PMO) and dedicated to IT construction and renovation projects (primarily focused on data and wireless systems), I collaborate to keep our teams on track by coordinating efforts in design, implementation, subcontractors, and Facilities Management.
July 2019 - Aug 2022
Project / Product Manager: Wi-Fi Reporting Application
Jan 2019 - Feb 2020
Managed a team within CU Boulder's OIT to coordinate, develop, and deploy a customized mobile application where students, faculty, and staff report Wi-Fi experience on campus, while the scripts effortlessly gather technical details from the device.
• User research, prototyping, user testing, and interviews were key to shaping the interface.
• Exemplary cross functional IT knowledge necessary to unite the team towards a common goal.
OIT Financial Analyst and Service Manager
May 2018 - June 2019
Monthly budget reporting, journal entry recording, and rate setting for auxiliary OIT departments. Managed mobile application deployment service for faculty and staff, and also employee time record service in support of department-wide cost analysis.
• Co-developed precise funding model to recover $2MM in costs.
• Anticipated and responded to user needs for mobile application deployment service.
• Service manager for employee time reporting to support department cost analysis.
Business Relationship Management Coordinator
• Positively communicated with customers (faculty and college departments) to repair business relationships and implement solutions.
• Coordinated internal teams for effective engagement to restore the reputation of our organization.
Oct 2016 - April 2018
IT Project Coordinator
July 2015 - Sept 2016
Developed and streamlined a process to validate telecommunications data for the implementation of over 8,000 phones under the university's new Cisco phone system.
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Extensive use of Excel formulas and pivot tables to highlight anomalies in information.
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Supervised a team of three others to support the efforts.
Teaching Assistant: UX/UI Design
T.A. for Grad Level section of "CSCI5839: User Centered Design." I assisted in guiding students through their projects (mobile application development) and I helped grade them, focusing on UX/UI planning.
August 2014 - December 2014
SKILLS
WEB
HTML
CSS
JavaScript
D3.js
Dreamweaver
Accessibility (WCAG 2.1)
UX/UI
User Experience (UX)
UX Research
Interviewing
Needs Analysis
User Interface (UI) Design
Personas
User Stories
Journey Maps
Sketching
Wireframing
Prototyping
Survey Authoring
Usability Testing
Iterative Design
Card Sorting
Heuristic Evaluation
Figma
Adobe XD
BUSINESS
LEADERSHIP
Accounting
Finance
Data Analysis
Data Cleaning
MS Excel
Visual Basic Scripting (VBA)
Tableau
Alteryx
Quantitative Analysis
Qualitative Analysis
Project Management
Business Relationship Management
Process Improvement
Effective Meeting Planning
Strategic Thinking
EDUCATION
University of Colorado Boulder
BS, BUSINESS ADMINISTRATION
Bachelors degree from the Leeds School of Business with an area of emphasis in Accounting.
University of Denver
MA, DIGITAL MEDIA STUDIES
A joint program between the departments of Art, Communication, and Computer Science, this degree supported my exploration of web design, interactive multimedia, digital video, and what would later come to be called 'user experience'.
University of Colorado Boulder
MS, INFORMATION AND COMMUNICATION TECHNOLOGY FOR SOCIAL DEVELOPMENT
This degree focused on applying practical technology solutions to global user needs by understanding how to frame questions to discern unarticulated challenges. Ethnography, interviews, usability testing, survey data collection and analysis, and other techniques were studied and practiced.